BARF KING MALAYSIA offers frozen shipping service for most of the orders within Malaysia.
We have in house rider to provide frozen delivery for Klang Valley deliveries. For Other State deliveries we appointed frozen shipper HOE THYE. There are some location which doesn't covered by frozen shipper we will appoint only FAST courier companies such as GDEX and with tracking number provided on each parcel, which delivery usually arrives the next day. BARF KING MALAYSIA reserved the right to decide which courier company we should use to post your item.
For Klang Valley order, delivery working hour is Monday to Saturday 11am to 5pm, we will arrange delivery usually the next day. Unless your order is place after working hours, or there's on going promotion, event or fair, for that we will arrange delivery the next 2 days instead.
For Other State order, we will arrange shipment usually the next day and expect to receive your parcel the next day of ship out date. Unless your order is place after working hours, or there's on going promotion, event or fair, for that we will arrange delivery the next 2 days instead. Please take note that parcel pick up is fixed on every Monday to Thursday. It means, there will be no shipment during weekend. In most cases, products will be received by the next day of shipped date. BARF KING MALAYSIA will offer full refund if order item is unable to be delivered within the 3 days period.
Dispatch team will usually put your order in queue and will Whatsapp you to arrange delivery date and time. BARF KING MALAYSIA will inform customer with one or two day before delivery. Please contact BARF KING MALAYSIA if you did not receive your parcel on the date promised.
BARF KING MALAYSIA is not responsible for customer's loss or damages due to the result of unable to deliver due to customer not available / courier company unable to reach you / not one at home to receive the parcel on promised delivery date.
In some cases there might be longer delay in delivering a stock. Please contact us if you did not get your order by the next day of shipping date.
We are welcomes customer who stay nearby or willing to travel to our warehouse for self-collect the item. For reason we are not retail shop and ready for walk in customer, kindly make an appointment with us prior to your collection.