Our aimed is to ensure all fur-parent’s complete satisfaction
If, for whatever reason, you are dissatisfied with your purchase, we DO NOT offer refund services. Goods sold are not refundable. 

You will need to contact our team to check whether your product are valid for an exchange, BARF KING reserved the rights to reject exchange request.

If, our team agree that your order are valid for an exchange, we will arrange pick up and delivery for you. Please allow 3-5 business days for the replacement to be processed. Shipping fees will be bare by customer. 

Please read all conditions below. If conditions are not met, BARF KING MALAYSIA reserves the right to refuse the exchange.
The item is your responsibility until it reaches us. Any used reward points/discount codes for the returned order will be voided and not refundable/re-usable. Usage of points on subsequent purchases will not be awarded for additional points.

All returned items must be in new condition, deep frozen, never open and defrost before.
No Return/Exchange on the following:
Packaging of the returned items has been opened.
Packaging of the returned items has been defrosted.
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